The Sequel
Everyone knows that a sequel is usually not as good as the original. Telus did not come. Around noon, a feeling deep in my bones told me that there had been a screw up. There would be no telus, in spite of my three previous calls early this month to insure all was well in appointment land.
"Who did you talk to?" I gave them the list of Rob, Kathy, Sue, Sebastian, Penny, Lynn, Karan .... "well there is no order". How can this be when such things are the age of the building and the fact that they would need to bring a phone with them since I was giving mine up, were all discussed? How could this be when I was assured the order was "in the system"? Usually I am a pretty calm person, almost passive. Today, I pounded the table hard enough to hurt my hand as I was insisting to "Kelly", yet another disembowelled voice, to "make it happen today" - knowing full well it wasn't going to happen.
Well folks, the order is in - so Kelly assures me ... but I've been down THAT road before and it will be another week before I see any action. Much, much more problematic as it will necessitate scheduling clients around their visits. How utterly, utterly frustrating - if there was another way, if I could keep my phone number (and therefore already established relationships), I would be gone from telus. Stock share holder or not, baby, I'd be out of there.
Maybe tomorrow the note will be cheerier - although I must wonder how that can be given it will be the day of the actual cartage activities and dragging my stuff from pillar to post. Man, I must have really been one bad dude in some other life ....
"Who did you talk to?" I gave them the list of Rob, Kathy, Sue, Sebastian, Penny, Lynn, Karan .... "well there is no order". How can this be when such things are the age of the building and the fact that they would need to bring a phone with them since I was giving mine up, were all discussed? How could this be when I was assured the order was "in the system"? Usually I am a pretty calm person, almost passive. Today, I pounded the table hard enough to hurt my hand as I was insisting to "Kelly", yet another disembowelled voice, to "make it happen today" - knowing full well it wasn't going to happen.
Well folks, the order is in - so Kelly assures me ... but I've been down THAT road before and it will be another week before I see any action. Much, much more problematic as it will necessitate scheduling clients around their visits. How utterly, utterly frustrating - if there was another way, if I could keep my phone number (and therefore already established relationships), I would be gone from telus. Stock share holder or not, baby, I'd be out of there.
Maybe tomorrow the note will be cheerier - although I must wonder how that can be given it will be the day of the actual cartage activities and dragging my stuff from pillar to post. Man, I must have really been one bad dude in some other life ....
2 Comments:
this is one reason why we left telus. they "lost" our company phone lines for 10 business days. It took forever for them to figure out that "no", we NEVER cancelled our phone lines with Telus. and that, "yes" we needed them back - PRONTO. Not even an apology or a credit back to us for the inconvenience...
By CanaGal, at May 29, 2006 9:21 PM
When there is a monopoly, poor service will always follow. Telus doesn't treat anyone well although I always suspected that I was personally mistreated due to my persistent "student" status.
By paksenn, at June 01, 2006 10:00 PM
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